INVENTOR LAND LIMITED (operating as ontony.com) wants you to be fully satisfied with your purchase of women’s apparel, activewear, or yoga sets. This Returns Policy explains how to return or exchange items, along with our key rules—please read it carefully before requesting a return.
1. Eligibility & Timeframe
You may request a return or exchange within 30 days of receiving your order , provided the items meet these conditions:
- Unworn, unwashed, and undamaged (no stains, tears, or missing parts).
- Original tags and packaging are intact (e.g., brand labels, plastic wraps for activewear).
- Not a “final sale” item (final sale items are marked clearly on the product page—these cannot be returned or exchanged).
2. How to Request a Return/Exchange
Follow these simple steps to start a return or exchange:
- Contact Our Team First: Reach out to our customer service to confirm your request. Provide your order number, product name, and reason for return (e.g., size issue, color mismatch).
- Email: [email protected]
- Phone: +852 5980 5801
- Wait for Confirmation: We will reply within 2 business days with a “Return Authorization (RA) Number” and our return address.
- Ship the Item Back: Send the eligible item(s) to our Hong Kong address (marked with your RA Number):
UNIT 903E, 9/F, CAMERON COMMERCIAL CTR, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
- You are responsible for return shipping costs unless the item is defective or we sent the wrong product (we will reimburse your shipping fee in this case—keep the receipt!).
3. Refund & Exchange Rules
- Refunds: Once we receive and inspect your returned item (usually 3-5 business days after delivery), we will process your refund. Refunds are sent to your original payment method (e.g., credit card, PayPal) and take 5-7 business days to appear in your account.
- Exchanges: If you want to exchange an item (e.g., for a different size/color), we will ship the new item to you after we receive and approve your returned item. We cover shipping costs for the exchanged item.
4. Important Notes
- We cannot accept returns without a valid RA Number (please wait for our confirmation before shipping).
- Customized items (if any) are non-returnable, as they are made to your specific request.
- For international orders: Import duties/taxes paid on the original purchase are not refundable (check your local customs rules for details).
5. Contact Us
If you have questions about returns, exchanges, or your request status, contact our team:
- Address: UNIT 903E, 9/F, CAMERON COMMERCIAL CTR, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
- Email: [email protected]
- Phone: +852 5980 5801
We aim to make returns as smooth as possible—thank you for shopping with ontony.com!