INVENTOR LAND LIMITED (operating as ontony.com) strives to deliver your women’s apparel, activewear, and yoga sets quickly and reliably. This policy explains our global shipping scope, delivery timelines, fees, and tracking details—so you know what to expect after placing an order.
1. Shipping Scope
We ship to most countries and regions worldwide (exceptions may apply to remote areas with limited logistics access; you’ll see a notification at checkout if your location is unavailable).
2. Order Processing & Delivery Times
- Order Processing: We process orders within 1-2 business days (excluding weekends and Hong Kong public holidays). Processing time does not include shipping days.
- Delivery Timelines (after processing):
| Region | Estimated Delivery Time |
| Hong Kong (Local) | 2-3 business days |
| Asia (e.g., China, Japan, Korea) | 3-7 business days |
| Europe & North America | 7-14 business days |
| Other International Regions | 10-21 business days |
Note: Delivery may be delayed by customs inspections, extreme weather, or peak shopping seasons (e.g., holidays).
3. Shipping Fees
Shipping fees are calculated based on your delivery location and order weight/value. We offer free shipping for eligible orders:
- Hong Kong Local Orders: Free shipping on orders over HK200;HK30 flat fee for orders under HK$200.
- International Orders: Free shipping on orders over US50;feesstartatUS8 for orders under US$50 (exact fee shown at checkout).
Customs duties, taxes, or import fees (for international orders) are borne by the recipient. Please check your local customs rules for details.
4. Order Tracking
Once your order ships, we’ll send a shipping confirmation email with a unique tracking number and a link to track your package (via our logistics partners’ platforms). You can also track your order by logging into your ontony.com account and navigating to “My Orders.”
5. Important Notes
- Address Accuracy: Please double-check your shipping address (including postal code) at checkout. We are not responsible for delivery delays or failures caused by incorrect/missing address details.
- Package Issues: If your package is lost, damaged, or delivered to the wrong address, contact us within 7 days of the estimated delivery date—we’ll assist with inquiries or claims.
- Undelivered Packages: If a package is returned to us due to “recipient uncontactable” or “address unavailable,” we’ll notify you via email. You can choose to re-ship (additional shipping fee applies) or request a refund (minus original shipping costs).
6. Contact Us
For questions about order shipping, delivery status, or logistics issues:
- Address: UNIT 903E, 9/F, CAMERON COMMERCIAL CTR, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG
- Email: [email protected]
- Phone: +852 5980 5801
Thank you for choosing ontony.com—we hope your vibrant, comfortable pieces arrive soon!